Shipping Policy
At OZ Beauty Store, we import high-quality beauty and personal care products directly from Australia.Below is our updated shipping process and timeline.
Last updated : December 2025
Product Sourcing & Import Timeline
All products are sourced from trusted suppliers in Australia.
Due to international procurement:
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Import processing may take 3–7 business days
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Customs clearance timelines may vary based on regulations
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Some products may arrive in India in batches depending on stock availability
We ensure all imports are legally compliant and properly inspected.
Order Processing Time (Within India)
Once the products arrive in India and are stocked in our warehouse:
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Orders are processed within 1–3 business days
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You will receive a confirmation once your order is packed and ready for dispatch
Domestic Shipping Duration
Domestic delivery within India takes:
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3–7 business days depending on your location
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Remote areas may require additional time
Shipping Charges
Shipping charges vary depending on:
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Delivery address
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Order weight
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Courier partner
Final shipping fees will be displayed at checkout.
We offer free shipping on selected products or minimum order values.
Tracking Your Order
Once your order is dispatched from our warehouse in India:
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A tracking ID will be shared via SMS/email
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You can track your package in real time through our courier partner’s website
International Delays & Customs
Since products are imported from Australia:
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Customs checks may occasionally delay restocking timelines
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These delays do not impact orders that are already shipped within India
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In rare cases, restocking delays may affect pre-orders or out-of-stock items
We will notify customers if any major import delay affects their orders.
Delivery Delays
Delivery may be delayed due to:
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Weather conditions
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Courier issues
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Festivals or public holidays
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High-volume periods (sales/festive season)
OZ Beauty Store is not responsible for delays caused by third-party courier companies.
Wrong Address or Delivery Failure
If the customer provides an incorrect address or fails to accept the delivery:
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Reattempt charges may apply
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Refunds for non-deliverable orders may exclude shipping fees