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Return & Refund Policy
At OZ Beauty Store we want to make your online shopping experience as seamless as possible.
Our return & refund policy is outlined below.
Last Updated : December 2025
Eligibility
Returns accepted if:
- Product is damaged.
- Wrong item delivered.
- Issue reported within 2–5 days.
Non-Returnable Items
- Used or opened beauty items.
- Personal hygiene products.
- Consumables.
- Clearance items.
Refund Process
Refund to original method within 5–10 business days after inspection.
Return Shipping
Covered only for wrong or damaged items.
Exchange Policy
Exchanges allowed if item is in stock.
Cancellations
Allowed before dispatch
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